I like to feature great American rip offs from time to time, and particularly like to highlight the tricks that are played in the name of greed.  Today, it will be my recent experience with U-Haul, the one way movers.  I have used U-Haul a number of times, mostly to help my children move to or from college.  Each time I learn a little bit more about how to deal with the greed of yet another American corporation.

In the past, I have been told my people working at U-Haul stores to avoid the online site to make reservations.  They point out that my dolly I had pre-ordered never gets communicated to the local person.  Further, I want to work with particular U-Haul pickup and drop off points because they are convenient for me.  Instead, using the online site U-Haul assigns a pickup or drop off point that is convenient to them.  As a result, I now only call the local dealer where I want to reserve the truck directly.

So, on a recent U-Haul reservation, I called my local store to make a reservation.  As I was giving them information, the person said that I would be contacted with a location to pick up my truck.  I said, I called the local number of the store where I wanted to pick up the truck.  “No sir,” she replied.  You called the corporate office.    But, I didn’t.  I called the number of the local store that I have called in the past, and was transferred to the corporate people without my knowledge.   Meanwhile, I had given my credit card and confirmed my transaction.  In any case, this bitch at the corporate office assured me that she put in my order for the store that I requested and there would be no problem.  “Have a nice move,” see says.

Surprise.  Surprise.  I got fucked by U-Haul.  I ended up having to literally drive 40 miles out of my way to pick up their fucking truck.  No, the one I could walk to and that I called was not a good choice for them.  In addition, even though I specifically requested a 10 foot truck, the corporate asshole decided I needed a 14 foot truck, didn’t advise me of that fact, and decided I wouldn’t mind paying the extra $30+.  Of course, I couldn’t just cancel the entire transaction at the store because there would be a $50 fee for that.  I hate the greed games of corporate America and U-Haul specifically.

So, once again corporate America screwed a consumer and this consumer will NEVER be using this fucking company again.  I know my lack of business will hardly hurt U-Haul.  In fact, companies like these routinely screw their customers because there business model is to screw every customer just once. They rely on the birth model to bail them out.  So, dear U-Haul, fuck you and fuck you.  I hope my experiences forewarn other people who might consider using your services and that they will not use the greed based services of your fucking company either.

America is doomed.